Refund Policy

1. About us

This policy is provided by ColdStone Technology Co., Ltd. (“we,” “us,” or “our”) and applies to all credit packs and subscriptions purchased on seedance3-pro.com. It applies alongside our Terms of Service and Privacy Policy.

2. At a glance

• Completely unused credit pack, with a refund requested within 7 days of purchase: a full refund.
• Partially used credit pack: we refund the unused portion at that pack’s own price per credit.
• A failed generation: credits are returned to your account balance. This is a credit return, not a payment refund.
• We do not deduct any fees from approved refunds.
• We will not use a refund request as a reason to ban your account.
• If you have already opened a dispute with your bank, please still contact us. We can usually resolve the matter faster than the dispute process.

3. Completely unused credit packs

You may request a full refund within 7 calendar days of purchase if all the credits in that pack remain unused.

“Completely unused” means that no credits from the pack have been consumed by generation tasks, whether in full or in part. Only one request may be made for the same credit pack on the same account.

Duplicate charges and verified non-delivery are handled separately from this provision and are not subject to the 7-day limit. Please contact us at any time if either occurs.

4. Partially used credit packs

If some credits from a pack have been used, we refund the remaining portion:

Refund amount = Amount paid − (Credits consumed × That pack’s price per credit)

The price per credit is the pack’s price divided by the number of credits it contains. Discounts and bonus credits included in larger packs are already reflected in that pack’s own price per credit, so your refund will not exceed the amount you paid.

How the remaining balance is calculated:

• Credits are deducted in purchase order, with earlier purchases used first.
• Bonus credits are used before paid credits.
• The order page will show how many credits remain from each purchase. If you disagree with the calculation, you may request a usage statement from us, and we will provide one.

5. Failed generations and credit returns

Confirmed generation failures return credits to their original source under the service rules.

A credit return changes only your credit balance; it does not send money back to your payment method.

If a task is stuck for a long time or a credit return appears to be missing, please contact support within 30 days and provide the task ID and approximate generation time. We will check the task records and reply. If the task is confirmed to have failed, the credits will be returned. If the same type of failure keeps recurring, you may request a payment refund under Section 4.

6. How to request a refund

Please provide:

• The email address associated with your account;
• Your order number or payment receipt reference;
• The purchase date and the reason for your refund request;
• The relevant order numbers if your request concerns duplicate charges or non-delivery.

Do not send your full card number, card security code, password, or login tokens.

We will acknowledge receipt within 8 hours and provide a decision within 1 business day. We will notify you by email and update the order page, where you can check whether your request is being processed.

7. Approved refunds and processing times

Approved refunds are returned to the original payment method. They usually take around 5 business days to arrive, depending on Stripe, your card issuer, and the payment method. Some cases may take longer.

We do not deduct any fees or processing charges. The refund amount is the amount you paid.

If your refund has not arrived after this period, please reply to the support email with your order number. We will check its status with the payment provider.

8. Credits during a refund or dispute

After a refund, the credits associated with that purchase will be removed from your balance, including any unused credits. Credits already used are treated as consumed at the price per credit specified in Section 4.

We will not charge you later for any shortfall unless fraud or payment abuse is established, such as use of a stolen card or a cardholder reversing a payment through their bank when no purchase took place.

If a refund fails or is canceled, or a dispute is resolved in your favor, please contact us. We will restore access where appropriate, but generally verify the circumstances first. Please do not assume that credits will automatically return to your account.

9. Disputes and chargebacks

Please contact us before opening a dispute with your bank. The dispute process is lengthy, involves costs for both sides, and usually takes longer than a direct refund.

We will not ban your account, suspend generation, or restrict purchases solely because you request a refund or open a dispute. We will restrict access only when we have specific evidence of fraud or abuse, and we will explain the reason in writing.

If a dispute has already been opened, please email us with the dispute reference. If a refund is approved, we will process it, and you can ask your bank to close the dispute.

10. Abuse

We may refuse a refund where there is clear evidence of abuse, for example:

• Repeatedly purchasing and requesting refunds across multiple accounts;
• Obtaining credits across multiple accounts using the same card or device and then requesting refunds;
• Reselling credits obtained through refund requests.

If we refuse a refund, we will explain the reason in writing and identify the specific transactions involved.

11. Canceling a subscription

You may cancel your subscription at any time from your account page. Cancellation takes effect at the end of the current billing cycle, after which no further charges will be made. Credits already issued for the current cycle are handled under Sections 3 and 4.

12. Your statutory rights

This policy does not limit any mandatory consumer rights or remedies you have under applicable law.

If you are a consumer in the European Union or the United Kingdom, you have a 14-day right of withdrawal for digital content. By purchasing and immediately starting generation, you expressly request immediate performance and acknowledge that you lose your right of withdrawal once the digital content has been supplied. If you have not used any credits, you may exercise this right by email within 14 days, and we will issue a full refund.

13. Changes to this policy

We may update this policy. The version published on this page at the time of your purchase applies, and changes do not apply retroactively. Requests submitted under the previous version within 30 days of a change will be handled under that previous version.

14. Contact details